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Hotel Puerta Chichen, Chichen Itza

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From80US$ /night
Check-in
13Apr2025Select date
Check-out
14Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

C 154 30X20 Km117, Chichen Itza, Mexico, 97751
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Queen Room
Max:
2 persons
32 m² 
Bed options:
1 King Size Bed
Pool view
Air conditioning
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Twin Room
Max:
2 persons
32 m² 
Bed options:
2 Double beds
Pool view
Air conditioning
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Standard Twin Room
Max:
2 persons
32 m² 
Bed options:
2 Double beds
Garden view
Air conditioning
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Getting around

A list of all available modes of transport

City Center
Chichen Itza 1.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Baggage storage
  • Allergy-free rooms
  • Currency exchange
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Laundry
  • Tours/Ticket assistance
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Picnic area/ Tables
  • Dinner
  • Packed lunches
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Children's menu

Spa & Leisure

  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Garden area
  • Leisure/ TV room
  • Spa & wellness center
  • Steam room
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Public Bath

Room features

  • Air conditioning
  • Soundproofed rooms
  • Terrace
  • Garden furniture
  • Ironing facilities

Media

  • Flat-screen TV
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Location

C 154 30X20 Km117, Chichen Itza, Mexico, 97751
Map view
C 154 30X20 Km117, Chichen Itza, Mexico, 97751
Nearby
Handcrafts "Manos Mexicanas"
300 ft
Iglesia de Dios Pentecostes "La hermosa"
1800 ft
Restaurants
Las Mestizas
600 ft
Calle 15 s/n
Restaurante Hacienda Xaybe'h
1100 ft
Calle 15-a No. 46
Restaurant Hacienda Xaybe'h d'Camara
900 ft
Calle 15A No 42
Polleria Los Pajaros
1200 ft
Calle 15 And 48
Las Redes
1700 ft
2 Km Before the Chichen Itza Ruins
Luna Cafe
1900 ft
Kantunil-Valladolid Calle 15 por 18 y 16
Loncheria Fabiola
2600 ft
Calle 15 Calle 10
Loncheria Los Arcos
2500 ft
Callee 15

Reviews and Ratings

Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Spacious rooms
Lovely garden
Service delays
Wi-Fi issues
8.4/10
Great
Rooms
8.0
Location
8.9
Service
7.4
Dining
5.3
Guest reviews
8.4/10
based on 30 reviews
8.4
8.4/10 based on 625 reviews
Steve
United States of America, January  2025
9.4/10

I had a lovely time at this hotel which is nestled in a beautiful garden and is just a short walk from Piste. The rooms were modern and spacious, making for a comfortable stay. The dining options were quite nice, especially the fresh croissants for breakfast. However, the service could use some improvement, as there were some delays in room service. Overall, it was a good value for the price, but the Wi-Fi could have been better.

Rooms
9.0
The rooms were modern, spacious, and very comfortable.
Service
7.0
The service was friendly, but I experienced some delays with room service.
Location
9.0
The hotel is in a great location, surrounded by a lovely garden and just a short stroll into Piste for more dining options.
Dining
8.0
Breakfast featured some fresh croissants, which were delightful.
Facilities
8.0
The overall facilities were well-kept and added to the pleasant atmosphere.
Spacious rooms
Service delays
Jamie
United States of America, January  2025
7.0/10

This hotel has a charming ambiance and offers a lovely garden setting. I appreciated the clean and spacious rooms that made my stay comfortable. Nonetheless, the dining options left something to be desired, and the Wi-Fi charges felt a bit excessive. The proximity to Piste for dining and Mayan ruins was definitely a highlight, but I wish there could have been more amenities on site.

Rooms
8.0
The rooms were clean, spacious, and comfortable, providing a relaxing environment during my stay.
Service
7.0
Service was attentive, though there were times when it felt a bit slow, particularly during dining hours.
Location
9.0
Nestled in a beautiful garden, the location was ideal for walking into Piste for restaurant options and exploring the nearby Mayan ruins.
Dining
5.0
The breakfast selection was somewhat limited, which was disappointing, although the oatmeal was a nice touch.
Facilities
6.0
Facilities were decent, but additional amenities like a full-service restaurant or bar would have enhanced the experience.
Mary
United States of America, December  2024
7.4/10

The hotel is nestled in a lovely garden, providing a refreshing atmosphere that's perfect for relaxation. I found the rooms to be spacious and clean, although a bit basic for my taste. The staff were welcoming and helpful throughout my stay. Sadly, the dining options were rather limited, which was a letdown. Overall, it's a great place if you enjoy a peaceful setting and don't mind a few shortcomings in dining.

Rooms
7.0
The rooms were spacious and clean but felt a bit basic.
Service
8.0
The staff were welcoming and attentive to our needs.
Location
9.0
The hotel is set in a large, pretty garden that feels tranquil and is a nice walk into Piste for dining options.
Dining
5.0
The dining experience was limited, which was disappointing during my stay.
Facilities
6.0
The facilities were decent, but nothing standout. It could use some enhancements.
George
United States of America, November  2024
8.4/10

I had a lovely stay at this hotel, located in a picturesque garden. The rooms were clean and cozy, making for a comfortable experience. While the staff was accommodating, the dining options left something to be desired, especially during breakfast. But the overall charm of the grounds and the value for money made the stay worthwhile.

Rooms
8.0
The rooms were clean and cozy, providing a comfortable atmosphere.
Service
7.0
The staff was accommodating and eager to help when needed.
Location
9.0
Nestled in a beautiful garden, it's just a short walk to restaurants and shops in Piste.
Dining
5.0
The breakfast options were a bit limited, leaving me wanting more variety.
Facilities
9.0
The hotel features a stunning garden that enhances the relaxing experience.
Beautiful garden
Limited breakfast
Dave
United States of America, November  2024
7.8/10

I had a lovely experience at this hotel with its beautiful garden setting and convenient access to Piste for dining options. The room I stayed in was both clean and spacious, making my stay very comfortable. However, I found the dining options somewhat lacking, especially at breakfast. Overall, it's a good value for money, but room service could use some improvement.

Rooms
8.0
The room was spacious and exceptionally clean, making it a very comfortable retreat after a day out.
Service
7.0
Service was generally good, but I did find the room service a little lacking at times.
Location
9.0
The hotel is set in a lovely garden and it's conveniently located near the center, making it easy to walk into Piste for restaurant options.
Dining
5.0
The breakfast options were limited, which was a bit disappointing for me.
Facilities
8.0
The facilities were quite nice, especially the garden area which added charm to the overall experience.
Lovely garden
Limited breakfast options
William
United States of America, November  2024
7.2/10

The hotel boasts a beautiful large garden, making it a serene retreat while still being conveniently close to the center for dining options. I found the room to be spacious but felt that some aspects, like the amenities provided, could use improvement. The service was attentive, yet the dining experience fell short with limited menu selections. Over all, it provided good value for the price, even though some areas needed more attention.

Rooms
7.0
The room was spacious and clean but could have benefitted from a few more amenities.
Service
8.0
Service was attentive, and the staff were eager to assist whenever needed.
Location
9.0
Located in a large, pretty garden, it’s just a short walk to the center with restaurant options.
Dining
5.0
Dining options were a bit limited, which was disappointing during my stay.
Facilities
6.0
While the garden and surroundings were lovely, some facilities felt a bit outdated.
Joseph
United States of America, October  2024
9.2/10

I had a pleasant stay at this hotel, which is nestled in a large, beautiful garden that truly enhances the experience. The rooms were clean and quite comfortable, but I did find the dining options somewhat lacking. I appreciated the good value for the price, especially considering the convenient access to nearby restaurants in Piste. Overall, it was a solid choice, but I wish the breakfast had been a bit more diverse.

Rooms
8.0
The rooms were clean and comfortable, providing a nice space to unwind after a day exploring.
Service
8.0
The service was attentive, and I felt well taken care of during my stay.
Location
9.0
Set within a lovely garden, it was easy to walk into Piste for dining options, making it very convenient.
Dining
6.0
While the food was decent, the breakfast options were somewhat limited, which was a bit disappointing.
Facilities
7.0
The hotel facilities were well-kept, providing a nice environment to relax.
Andrew
United States of America, October  2024
8.8/10

I had a lovely stay at this hotel, set in a beautiful garden that felt peaceful and private. The rooms were modern and well-appointed, but I found the dining experience to be a bit lackluster with limited options. On the upside, the amenities were excellent, and I really appreciated the spacious pool area. The overall value for what I paid was pretty good, but the Wi-Fi definitely should be included given the price range.

Rooms
9.0
The rooms were modern and spacious, providing a comfortable stay.
Service
8.0
The service was attentive and the staff made an effort to accommodate my requests.
Location
9.0
Surrounded by a lovely garden, the hotel is conveniently close to the center and dining options.
Dining
5.0
The dining options were somewhat limited, which was a bit disappointing during my stay.
Facilities
8.0
The pool area was spacious and well-maintained, perfect for relaxation.
Michael
United States of America, October  2024
7.6/10

I had a lovely stay at this hotel, nestled in a large, beautiful garden. The rooms were clean and quite spacious, making it a comfortable retreat. It’s also conveniently located within walking distance to Piste, where I found charming restaurant options. However, I felt that the service could have been more attentive, particularly during peak times, and the dining experience could use some enhancement, especially at breakfast. Overall, it’s a good choice for anyone looking for tranquility and comfort.

Rooms
8.0
The rooms were clean, spacious, and very comfortable.
Service
7.0
The service was generally good, but I noticed that it lacked a bit of attentiveness during busy hours.
Location
9.0
The hotel is conveniently located near Piste, making it easy to walk to various restaurants.
Dining
5.0
While the dining options were adequate, I found breakfast lacking in variety.
Facilities
9.0
The facility was well-maintained with a beautiful garden and a relaxing atmosphere.
Mike
United States of America, October  2024
8.6/10

I had a great time at this hotel, as it is located near the Mayan ruins and has a lovely garden setting. The rooms were comfortable and well-kept, making for a pleasant stay. However, the dining options left a little to be desired, and the Wi-Fi was an extra cost, which was a bit inconvenient. The service was solid, but not outstanding. Overall, it was a good experience, especially for exploring the nearby ruins.

Rooms
8.0
The rooms were comfortable and clean, giving me a restful stay.
Service
7.0
The service was decent, although nothing really stood out as exceptional.
Location
9.0
The hotel's location is fantastic, just a short walk to the Mayan ruins and in a lovely garden.
Dining
5.0
The dining options were limited, particularly for breakfast, which was a letdown.
Facilities
7.0
Facilities were sufficient, but I expected a bit more from a place like this.
John
United States of America, October  2024
8.2/10

Staying at this hotel was a delight, especially with the lush gardens surrounding it. The rooms were spacious and offered a peaceful retreat, but a few small details could use improvement. I appreciated the convenient access to nearby restaurants, making dining out a breeze. Overall, a lovely stay with some minor hiccups in the service area.

Rooms
8.0
The rooms were spacious and provided a comfortable environment to relax in.
Service
7.0
While the service was decent, I felt there could be improvements in responsiveness; it wasn't consistently ideal.
Location
9.0
The location was great, allowing for easy walks into the center for various dining options.
Dining
Facilities
8.0
The hotel had beautiful gardens and offered plenty of amenities that enhanced the stay.
Lynn
United States of America, October  2024
8.0/10

I had a great stay at this hotel, set in a lovely large garden that's perfect for a quiet getaway. The rooms were clean and comfortable, which made my stay all the more enjoyable. While the service was decent, there were some areas that could have been improved. The location was excellent for exploring the nearby Mayan ruins, but the dining options left a bit to be desired with limited fruit choices. Overall, a solid choice but not without its drawbacks.

Rooms
8.0
The rooms were clean and very comfortable, providing a nice retreat after a day of activities.
Service
7.0
The service was quite good, though not exceptionally attentive at times.
Location
9.0
Set in a large pretty garden and conveniently close to the Mayan ruins; it was a pleasure to stroll into Piste for nearby restaurants.
Dining
5.0
The breakfast options were rather limited, especially in terms of fresh fruit.
Facilities
8.0
The amenities included a nice pool area, which was well-kept and inviting.
Rick
United States of America, August  2024
9.8/10

I had a pleasant stay at this hotel with clean and spacious rooms. The location is nice, surrounded by a lovely garden, but the dining options were quite limited. I appreciated the value for money, although some amenities could use improvement.

Rooms
8.0
The rooms were clean and spacious, which made for a comfortable stay.
Service
7.0
Service was decent, but I felt some staff could be more attentive.
Location
8.0
The hotel is set in a large garden and it's a pleasant walk to Piste for restaurants.
Dining
5.0
The dining was a bit lacking, especially at breakfast where options were minimal.
Facilities
7.0
The hotel had good facilities, though a few could be upgraded for better experience.
Ed
United States of America, August  2024
9.6/10

I had a fantastic stay at this hotel, which is nestled in a beautiful garden that really adds to the charm. The rooms were spacious and modern, though the air conditioning worked inconsistently, which was a bit frustrating. I appreciated having the option to walk into town for restaurants, but the dining options at the hotel left a lot to be desired. Overall, it's a great value for money, but the food and air conditioning could use some improvement.

Rooms
8.0
The rooms were spacious and modern, making for a very comfortable stay. However, the air conditioning was inconsistent, which was a bit annoying at times.
Service
7.0
The service was decent but not exceptional; the staff was polite, though there were moments when I felt like I was waiting too long for assistance.
Location
9.0
The hotel is set in a picturesque garden and is conveniently located near the center, making it easy for me to stroll into Piste for dining options.
Dining
5.0
The onsite dining experience wasn't the highlight of my stay; the breakfast options were quite limited, which I hoped would be more varied.
Facilities
8.0
The garden area was lovely, and the pool was well-kept, providing a nice spot to relax after exploring.
Robert
United States of America, August  2024
9.0/10

This hotel offers a charming and tranquil environment with spacious rooms surrounded by a lovely garden. The hospitality was warm, making my stay comfortable overall. However, the dining options could use some improvement, particularly at breakfast. While the amenities were nice, the Wi-Fi situation was a bit inconvenient since it required an extra charge.

Rooms
8.0
The rooms were spacious and well-kept, providing a comfortable stay.
Service
9.0
The service felt welcoming, enhancing my experience at the hotel.
Location
9.0
Nestled in a large, pretty garden, it was an easy stroll to the nearby village for dining options.
Dining
5.0
The breakfast offerings were somewhat limited, which was disappointing.
Facilities
7.0
The hotel had nice amenities but Wi-Fi was an additional cost, which wasn't ideal.
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Rooms and Guests2 Guests, 1 Room